5 topics of conversation that are off-limits when making small talk with customers
As any beauty therapist or long-standing hairdresser knows, small talk is one of the tricks of the trade. Certain questions will ring in your head after the workday. “Are you going anywhere nice on holiday?” is almost a mantra at this stage!
But not everyone is keen on small talk. While Mary from up the road might be happy to tell you everything about her entire life, other clients won’t be so keen. Some salons are even introducing ‘quiet chairs’ for clients who’d rather browse a magazine than have a chat.
Regardless of the chattiness of your client, there are some conversations you just can’t have. You don’t want to inadvertently drop a clanger so bad that a client wants to make a bee-line for the door mid bikini wax – and it’s even worse if they’re a new customer and your choice of topic means they won’t be coming back.